Terms of services
This website is operated by Holzsch.Com. Throughout the site, the terms “we”, “us” and “our” refer to Holzsch.Com. Holzsch.Com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
HOLZSCH™ is a registered trade mark.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features, tools or products which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service and sell to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
Excluding product descriptions, we are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Holzsch.Com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Holzsch.Com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of FL, United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org
At Holzsch, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
HOLZSCH™ Wood Products Website Policies
HOLZSCH™ is a registered trademark. Owned fully by Holzsch.com.
Warning For California Residents
This product can expose you to chemicals including Wood dust, which is known to the State of California to cause cancer. For more information, go to https://www.p65warnings.ca.gov/
Holzsch.com Quality Guarantee
The WOOD that is used for all Holzsch products is sourced only from the finest ecologically sustainable forest plantations and each piece has been treated using the least invasive processes as not to affect its natural beauty, but importantly guarantees the longevity and durability over the years of use. Wood is a natural material and as such, it will continue to change in appearance which will further enhance its natural look. Minor variations of tone, the presence of knots, veins and burn marks are all testament to the uniqueness and authenticity that each piece of wood will possess.
At Holzsch.com we pride ourselves on being your go-to manufacturer of Live Edge, Natural Slab, Resin River and other Furniture. We serve homeowners, interior designers, restaurants and hotels all across North America and like having you among them!
What exactly does "Live Edge" mean? Quality Live Edge Furniture should create a charming, cohesive look that's rich in character and texture. Cracks, beetle trails, knots and variations in wood color only enhance a furniture look. Yet they should not compromise the strength of Live Edge Furniture.
Never-ending quality improvements. We implement small changes periodically when we can find a better way to build something, these changes may not reflect in pictures or video, and will not change the overall look of the piece, but will improve the stability and strength. Examples of this would be switching from one vendor to another. It may include changing to a finish that is better, any change we do is done for the betterment of the product and to give you, our customer, the best Live Edge Furniture possible.
Live Edge Furniture
Holzsch.com along with many of our other craftsmen use real wood for furniture, utilizing solid slabs of wood. The inherent character of wood includes cracks, twists and colors, traits that are sought by our builders and craftsman. A homes atmosphere is a great contributor to how a piece will age. Moisture content in a home will allow wood to either contract or expand with time. Although our wood is kiln dried to minimize this movement. Cracks are not a defect — they can either be fixed, or enhanced depending on the client's preference. With proper maintenance, your wood furniture will last a long time.
The Nature of Live Edge Furniture
At Holzsch.com, we strive to ensure that the expectations of all our customers are met. Please keep in mind that when it comes to handcrafted, furniture, no two pieces are ever identical. Sure, we do our best to ensure some semblance of uniformity, but the product you receive may not be identical to the piece you saw online.
The natural materials used to build our pieces can play a role in no two looking exactly alike. At times, a builder or manufacturer may slightly alter the design of a product, use different materials, or just try to improve the construction and usability of a product. When this happens, the product you receive may not identically resemble the one you saw online, but our aim is to always create pieces that you found and fell in love with. Our commitment is to get your piece as close to the pictured piece as nature and our builders can get it. Colors, shapes, finishes, lighting etc. can vary on pieces. A computer monitor/screen may skew a color slightly from what it looks like in person.
Live Edge woods are full of blemishes, holes and various textures. It may also have nail holes, board cupping, old pegs, patches, cracks, saw marks, water marks, worm holes, bug holes, sunspots, and dents. These are not considered defects, it is the inherent character found, and sought, for this type of furniture.
Time Frames — we list an average estimated time frame on our products of when we expect them to be ready. As this is custom furniture we want to ensure that all items are made to our quality standards. Some examples of things that could affect time frames are:
If a product doesn't pass our quality control it will be remade which could result in the product taking longer than estimated. We will not break your trust in knowing you are getting a solid product by sending you a rushed item.
Holiday sales may also extend time frames due to the extra demand.
While we would love to control the weather, we unfortunately cannot. So weather issues could
delay orders as well.
Resin pours will extend the time frames on most items by a week as the process is time
consuming and very detailed to get the pours perfect (which is as perfect as possible on live
Custom requests/custom orders can also add to the time Frames.
We do our best to meet or beat the time frames while ensuring you will receive a product that you will love for the rest of your Live.
If natural cracks or knots happen to affect the structural integrity of the wood used to make the furniture you've purchased from us and it's still under warranty, we'll be happy to replace it. In the off chance you've received a product that appears to be defective, contact us.
Dimensions listed are approximate dimensions. Due to the natural and reclaimed materials used in the crafting of our furniture the dimensions can vary slightly (up to an inch or two depending on the piece) from piece to piece.
Payment Type & Sales Tax
PAYMENT: Your order will charge in—full at the time of check out, when purchasing on hand items from our showrooms. If you are purchasing furniture which is made to order, we bill 50% upfront and 50% prior to shipment. Items that are backordered will be run in full so that we can keep your order reserved and shipped as soon as it becomes available.
We can hold onto your Live Edge Furniture. If you need your delivery held, please reach out to us. We are a family owned/operated furniture manufacturer. We may have the room here at our facility to store orders. If you need your order held for longer than 2 weeks past your due date the following charges will apply:
Orders up to $2500 — they will be charged $75 per month
Orders $2501-$5000— they will be charged $100 per month
Orders $5001-$10,000 — they will be charged $200 per month
Orders $10,001-$20,000 — they will be charged $350 per month
Orders $20,001 -$30,000 — they will be charged $500 per month
Orders over $30k that need to be held — please contact us for rates
If you know you won't need your order for a few months, you can still place your order today. We will assign your order a production date that will allow us to have it ready for your requested date. For example, it's April but you don't need the order delivered until September. Simply note this date on your order, and there will be no additional storage charges for the delivery in September.
Order Cancellation Process
If you need to cancel your order with Holzsch.com, please contact us as soon as possible...
We try to “expect" the unexpected. After all, unforeseen events occur. Things come up. If you need to cancel an order, we'll do all we can to intervene on your behalf. The best way to help us help you under those circumstances is to contact us as soon as possible — and have your order # handy.
Payments incur an upcharge of 3%.
Prior to Manufacturing Being Started: a 20% fee will be charged on the total invoice amount to cover cost associated with labor and merchant Fee's.
Manufacturing Has Begun: 50% cancellation fee is charged, due to the waste of materials and labor costs.
Order ls Complete: a 75% cancellation fee is charged
Order ls Complete and Shipped: a 75% cancellation fee is charged, shipping charges are non-
refundable and customer pays to have the items returned to us. Cost of return shipping is
deducted from the refund amount.
Order ls Complete and Received By Customer in Good Condition: a 75% cancellation fee is
charged, shipping charges are non-refundable and customer pays to have the items returned to us. Cost of return shipping is deducted from the refund amount.
NON-RETURNABLE ITEMS - we CANNOT accept returns on any of the following items:
Stained or damaged items
Clearance Furniture or Decor Items (Clearance items are sold as is and any warranty is not
Custom or Other Made-to-Order Furniture
Furniture in Less Than NEW Condition
Items returned in non-original packaging or an equivalant packaging.
Items returned due to unexpected or out of our control shipping delays (like weather issues or
other issues that could cause shipping delays)
Do you know what a "Restocking Fee" is? When perfectly usable items are returned, time and money must be spent putting them back into stock. A restocking fee covers a portion of the costs associated with that task and helps reputable companies like Holzsch.com keep costs and prices low — for everyone.
Additionally, returned products can no longer be labeled or sold as if they were new. Their original packing materials might be missing. The boxes they originally came in might be damaged. We can't, in good conscience, pass off opened or even gently used goods as if no one else had ever handled them.
Items may be returned within 10 business days of receipt of goods. Items must arrive back to Holzsch.com in the same condition as when they left us. The original packaging material will greatly assist in this endeavor.
A 75% return fee is charged for any order that is returned, other than orders that have a manufacturing defect, significant shipping damage, or the wrong item was shipped. Shipping charges are non- refundable and customer will be responsible for covering return shipping cost. Cost of return shipping is deducted from refund amount.
Holzsch.com uses real wood for all its furniture. Many pieces are constructed with real and solid slabs of wood. We prefer and seek out wood with cracks, twists and color. This is the inherent character of wood and is not considered a defect. Natural wood will have knots and cracking. In some cases, such
as a table top, we will fill the cracks with a clear resin unless otherwise requested. Most other items are never filled as this will take away from the character that makes the furniture what it is.
Our reclaimed wood will have nail holes, board cupping, old pegs, patches, cracks, saw marks, water marks, worm holes, bug holes, sunspots, and dents. These attributes are not considered imperfections or defects. We consider them character and believe they pay homage to the historical authenticity and original craftsmanship. Our furniture, therefore, does not have to be artificially distressed providing an authentic look that will last for generations.
Metal used in our furniture may have weld marks or inherent imperfections that are not considered defects. These are natural occurrences from the handmade nature of the pieces.
Once the return arrives back to our warehouse, the items will be inspected. Refunds will be issued within 10 business days of inspection.
Refunds will be issued by the same means as payment was tendered.
Clients with cancelled credit cards will receive their refund via corporate check.
At Holzsch.com we like to streamline the return process. Below, we've outlined the recommended steps you should take when processing returns. We love handling the details for you, so try to be patient. Directly requesting a charge back from your bank or credit card company can delay your refund by (180) days.
Process Your Return in (5) Easy Steps...
1) Contact Us— The first step in the return process is to call or email us.
2) Get Packing — Carefully pack your return items back into the box in which they arrived along with their original packing materials. Suitable substitutes are new boxes, bubble wrap, etc. Sorry, but Holzsch.com cannot accept returned goods which become damaged as a result of poor packaging.
3) Clearly mark your return package.
4) Ship It Out— We'll provide a return address. Ship your return back to the return address provided via a carrier that provides a tracking # and delivery confirmation (with signature). Use shipping insurance to protect yourself in case items are damaged in transit. For faster processing, e-mail your tracking # to us.
5) Get Credit— Once we've received your return item(s) and have verified that the contents of your package are accurate and have arrived unharmed, we will begin processing your credit.
If return items are damaged in transit, we will contact you. We'll then set your package aside for (30) days to give you time to file and process a claim with your shipper or carrier.
Delivery, Damages & Defects
Products can sometimes get lost or become damaged in transit. In other, rare instances they may suffer from unavoidable defects. While we hope your experience with Holzsch.com is never "marred" by
unpleasant circumstances, we have policies in place which help guarantee your satisfaction at every turn.
Read on to learn more about our policies regarding Delivery and Damages as they relate to:
Motor Freight/LTL Shipments
...see our handy “Freight Shipment Checklist", as well
You DO NOT need to refuse UPS or FedEx deliveries which are damaged in transit. Simply report the damage to our Customer Service team within (24) hours of receipt by e-mail or by calling us.
It is extremely important that you notify us of any damage right away to ensure that related exchanges, replacements or refunds are not delayed or denied. You should also e-mail us pictures of the damaged goods so that we can use them to process your claim and take quality control measures.
Motor Freight/LTL Shipments:
Any free shipping options do not include a lift gate, but most orders can be upgraded to one. Without a lift gate the carrier will arrive and place your order at the end of trailer. It will be up to you, our beloved customer, to lift it off. If a shipping quote is required our customer service staff will help you determine the method needed and provide the best possible options based on the information provided.
We work hard to find shipping companies that are easy to track, reliable, inexpensive, and careful of your new product. Over the years, we've received excellent service from these hand-picked Motor Freight and Light Truck Load (LTL) carriers. Because of that, we're confident your delivery will arrive without incident. Still, we urge you to inspect all shipments for damage (big or small) BEFORE signing for or accepting any packages. Be aware that these shipping companies are run by their own policies and procedures, which are completely out of our control.
If a driver will not let you to inspect individual items, conduct a close visual inspection of the exterior of each shipping container. Note any discrepancies on the bill of lading or receipt. It's important to take your time. Once your item is in place, you accept legal ownership over those packages.
If you discover shipping-related damage AFTER you've signed for your shipment, our hands will be tied. That property is now yours, so without proper notation, we CANNOT file a claim with the freight carrier on your behalf. You will have to file a claim yourself — within (24) hours of the shipment's arrival — and that's no fun!
Freight Shipment Checklist:
Use our handy "Freight Shipment Checklist" when receiving Motor Freight/LTL shipments:
Inspect ALL items and packages for damage
Note ANY discrepancies on the bill of lading or receipt
Once you have made necessary notations, sign for your items
Contact us IMMEDIATELY to report the damage
Send us related images by e-mail (to support your claim and aid quality control efforts)
If your package arrives via FedEx or UPS please take pictures of the package and contact us. We may be able to assist you with our damage claim process.
If your order arrived by crate, please note damage on the Proof of Delivery form. Do not destroy the crate or pallet. Upon inspection of the contents if you notice damage please take photos and contact one of our customer service representatives. In most case's slight damage can easily be repaired with materials we will send to you.
If damage to the crate is severe you have the option of immediately refusing delivery of your order or to inspect the contents before accepting. Either way, we would ask that you note the damage on the Proof of Delivery form. Failing to note damage will hinder our ability to file a damage claim on your behalf.
Live Edge Furniture is beloved for its imperfections. Burrs, knots, holes and checks are common and add charm to the wood furniture we handcraft, manufacture and sell. These characteristics are ingrained. Such merchandise is NOT recognized as "defective" or “damaged” and is not eligible for replacement.
Checking can range from slight slivers to cracks which run the full length of a slab of wood and/or run deep within it. Burrs, knots, holes and checking (as we have described it here) is completely normal and in no way affects the integrity of the wood we use or the durability of our fine furniture. Returns will not be accepted for normal checking in Live Edge Furniture.
Our products are covered by a warranty, each item will list it's warranty information under the product details. For custom made to order items or miscellaneous custom items they will have a 1 year warranty.
Changes to Terms and Conditions and To Site
Holzsch.com reserves the right to modify or change the terms, with or without notification, and at the sole discretion of Holzsch.com.
All domestic and international orders are subject to the governing laws of the United States of America and the State of Florida by default, or any other local State as may be required by law.
If any provision of this Agreement is found to be contrary to law, such provision shall be of no force or effect; but the remainder of this Agreement shall continue in full force and effect.