Please acknowledge general Terms of Service Rules, where you can find more detailed information about storage, packaging and other relevant information regarding your shipment.
Within the lower 49 states, Holzsch will deliver all our products to your home. Please contact us for freight quotes if living outside the United States mainland.
For large items, standard delivery will arrive to your residential address - curbside. The freight company will call you to tell you what day the item will be delivered. We do our best to ensure timely delivery, but on occasion, delays can happen. Also, please examine the packaging for damage prior to accepting receipt and document any concerns on the bill of laden.
Most products ship within 4-6 business days from receipt of an online customer order. Extra complexity orders may take longer. Standard transit times are 5-7 business days. Once your order ships you will receive an e-mail confirming the shipment.
We will make every attempt to complete the delivery of an item. Multiple attempts will be made by the freight company to notify you of your delivery. In the event that the customer is unavailable or a wrong shipping address was provided our Standard Return Policy applies. Please contact a Customer Care associate at (786) 318-1912 to make any adjustments for ensuring successful delivery. In the event we cannot make contact with you, we will consider the item abandoned after 14 days and return it to inventory.
For assistance regarding your order or additional shipping information, please contact customer care at (786) 318-1912 anytime between 9 a.m. and 5 p.m. (EST) Monday – Friday. Or email us anytime at email@example.com.